New Website FAQ

It's Here! Visit The New TrainWorld.com! Shopping just got a whole lot better...

We are incredibly excited to reveal a brand new TrainWorld.com! We've been working hard behind the scenes to create a new website that will enhance your shopping experience and we're proud to say that it's finally here! We've created this site with YOU in mind every step of the way, and here are just some of the benefits you can expect: ~Enhanced shopping experience ~Better browsing and searching capabilities ~A more user-friendly layout ~New and improved features ~And much more! We know that it may take a bit of time to get used to the new layout, but trust us when we say it will be well worth it! If change makes you nervous, don't worry, we've got you covered! We've created a quick video tutorial that will get you up and running on the new website in no time! PLEASE NOTE THAT YOU WILL NEED TO CREATE A NEW ACCOUNT FOR THE NEW WEBSITE. We apologize for the inconvenience, but don't worry, all your preorders will still be reserved and will be processed as expected. You can view your preorders by going to old.trainworld.com

and logging in with the user name and password that you used for our old website! We appreciate your patience and support as we work out any final tweaks over the next few weeks, but we know that all of the hard work we've put into this site will be well worth it so our customers can enjoy an even better experience.

1. How can I access my previous online orders with TrainWorld?

To access your old orders, visit old.trainworld.com and from there you can view your old order history including preorders. You'll need to log in with the user name and password that you used for our old website.

2. How do I register for the new website?

You will need to create a new account for the new website. We apologize for the inconvenience, but don’t worry, registering is a very easy process! From the homepage, head to the top right corner of the webpage, and under “Sign In”, click on “My account” On the right side of the page, click the blue “create an account” button. Fill in the requested information. Select and confirm your new password. Click the box to agree to the privacy policy And confirm that you are indeed, not a robot. Once all that information is complete, click on the “create an account” button. For a quick video tutorial on how to create a new account, see the video below.

3. How do I use my store credit?

When you've placed the items you'd like to purchase in your cart and are ready to checkout, click on the shopping cart icon in the top right of the website, then click "checkout." If you're already logged in, you'll see that your information from your account profile will automatically populate, but you can change it if needed, choose your shipping method, click next. On this page, plug in your payment information and agree to the terms. You can apply any current discount codes or use a gift card if you have one. If you have a recent store credit from after the time our new site has launched, it will automatically appear on this page and you can choose to apply it towards your current purchase. If you have a previous store credit from the old website that you’d like to apply towards your order, you will note that on this last page of the checkout process. Simply write "Apply my credit to this purchase." in this blank box here. Since we deduct your credit from the order total at processing, you won’t see the credit reflected here during the checkout process, however, you will see it reflected on the physical copy of the invoice that is sent to you with your purchased items. Once all the information is filled out, all you do is click on this “place order” button and you’re done! For a quick video tutorial on how to navigate the new website, see the video below.

4. How do I use Coupon Codes?

To use coupon codes follow the steps below:

1. Click on the down arrow next to "Apply Coupon Code."

2. Type the Coupon Code into the box "Enter discount code." 3. Click on "Apply Discount" button.

4. If the coupon code is valid you will receive a notification like the one below.

5. The Coupon should appear in the cart if the code is valid.

5. What about my preorders?

Don’t worry, all your preorders will still be reserved and will be processed as expected. You can view your preorders by going to old.trainworld.com and logging in with the user name and password that you used for our old website. We have begun transferring Pre-Orders into the new website. You may have already received an email about an account created on your behalf. This step is necessary in order for us to add your Pre-Order list into the new system. It is NOT necessary for anyone to re-order something that has already been Pre-Ordered in our old system. Feel free to email us at orders@trainworld.com if you have any questions about this process or if you have any questions relating to the status of your Pre-Orders with TrainWorld.

5. How can I update my credit card information?

You can update the card information for your preorder in the new system, it's actually easier now! You log in, go into My Account and click on 'My Payment Data' Once in there, you use the right side that says 'ADD A CREDIT CARD' to enter in the information needed to add a new credit card to your account. After you add the new card, you can then delete the old credit card from your account that no longer can be used or you no longer wish to be used. If you have any issues with this please feel free to give us a call and we can help you through and with this.

6. How do I change my password?

Click on "My Account" in the top right order of the website. From there a drop-down menu will appear, and you'll click on "my account" again. On this page you'll see your contact information. Under your name and email address, you'll see a link that says "change password." Click on this and you'll be brought through the steps to choose a new password. Be sure to click "save" at the bottom of the page when you're done. For a quick video tutorial on how to navigate the new website, see the video below.

7. How do I place a return?

If you are returning a product purchased on the new website, go to “My Orders” in the top right of the website. From there you will see your order history. From this screen, you can view your orders and have the option of reordering items. To place a return, click view order, and you’ll see all of the items you purchased on that specific date. Under the order number, click the “return” button. Fill out the questionnaire including the quantity of that item you are returning, the reason for your return as well as how you’d like to refund to be handled - you have the option to exchange, get a refund, receive store credit or have the item replaced. If you are returning multiple items from that order, click on the “Add item to return” button and select any additional items you’d like to return. You also have space to add information in the comment box. Finally, click submit, and your return request will be reviewed and processed. For a quick video tutorial on how to navigate the new website, see the video below. If you are returning a product purchased on the old website, go to: https://trainworld.returnsportal.net/ . And log in with the same username and password that you typically use for this website.

8. How do I place an order for in-store pickup?

If you live locally and would like to pick up your purchase in-store, when you are checking out, under shipping method, choose in-store pickup and from the drop-down menu, Select NY location or TrainLand for our Lynbrook, NY location. TrainWorld, Brooklyn, NY Retail and Pick Up Orders are temporarily closed for the time being.

9. How do I navigate the new website?

Sorry for the inconvenience, here is a video that will help you with the navigation of our new website. See the video below. We know it will take a bit of time to get used to, but we are extremely confident that this new site will offer you a more seamless and enjoyable shopping experience.