Ordering Policy

Methods of Payment

Accepted Forms of Payment

MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS, MONEY ORDERS, CASHIER'S CHECKS, and PERSONAL CHECKS. Personal checks will be held till to clear our bank. Orders that are payed via credit card will usually ship the same day as long as it is in stock. Please note that your order cannot be processed without the three (3) digit security code on the back of the card or the four (4) digit security code depending on the card you are using.

Discover Card

When using your Discover card for payment on the order, the billing and shipping address must be the same.

Check or Money Order

If you wish to pay by check or money order, please write a letter with the items of interest and include: item numbers, quantity, a brief description, our advertised price, approximate shipping (see shipping here), and a total amount and a check or money order made payable to TrainWorld. Fax order forms or letters to 718-972-8514 or 1-800-541-7010. New York Residents must include appropriate New York sales tax (this aries from county to county) on total order, including freight charges.


Please mail payment to:

TrainWorld
751 McDonald Avenue
Brooklyn Ny, 11218

Orders

In an ever increasing effort to protect our customers, we have implemented the following policy for orders. Orders over $200 must be sent to the "Billing Address" that the bank has on file. Or we can send it to your local UPS Customer Care Center for pick up - where you will need a government issued ID, (Example: Drivers License), in order to pick up your parcel. Other Restrictions may apply.

Cancellation and Order Change Policy

***Due to the speed at which orders are processed, orders cannot and will not be changed or cancelled via e-mail. If you have noticed an issue with your order after it has been "Accepted" by our online ordering system, you must call 718-436-7072 during our hours of operation to address the issue.***need to update for new website***

New Releases/New Re-Releases

Items that are received in our warehouse will be classified as "New Releases" for 90 days.

Back-Orders/Pre-Orders

Back-Orders and Pre-Orders are available for certain items that are not currently in stock as well as items that have not been released yet. Please note that if your order contains items that are both in stock as well as B/O items, additional shipping and handling charges will be applied when your B/O items are shipped. You will not be charged for the B/O items until we have received them from the manufacturer. Also, due to the nature of the Model Railroad business, it is possible that your request to B/O an item may take a substantial amount of time to fill or may be canceled at any time.  We reserve the right to require a deposit or fully payment on any pre ordered items without notice.  Deposits are non refundable.  In addition, we will not accept orders from customers that have demonstrated a high incidence of cancelation after product arrival at TrainWorld.

In-Store Pickup Policy

TrainWorld/TrainLand is now accepting orders for "In-Store Pickup" at both of our retail locations! Orders for "In-Store Pickup" can be placed directly through our website or by calling us at 1-800-541-7010. Once your order has been submitted it will be processed and fulfilled as quickly as possible, and you will subsequently receive a telephone call or email notification making you aware that the order is ready to be picked up. In certain instances, we may require up to 3-5 business days to allow for a transfer of inventory between our two retail locations to be able to fulfill an order. Once you have been notified that your order is available for pickup, you will have up to 7 days to collect the merchandise. Any order submitted for "In-Store Pickup" must be paid for in person upon arrival in the store, and you will be required to show a valid photo ID for any purchase which is made with a credit card.

Disputed Charges

It is never necessary to dispute a charge with TrainWorld. If you experience any difficulty during the course of your relationship with TrainWorld, we implore you to contact us during our house of operation at 718-436-7072. Any disputed charges that are overturned will be assessed at $25.00 (USD) processing fee. This fee is to be deducted from any due credit or refund amount.

Decoder and DCC Systems Policy

Due to the sensitivity of installing decoders and understanding the operation of DCC Systems, please contact the manufacturer directly for all technical and warranty assistance. Trainworld will not assume responsibility for DCC Decoders and/or related equipment/accessories that are damaged or made defective due to improper installation.

Inventory

Items listed at www.trainworld.com are not always in stock or available for Back-Order. The site is maintained and updated daily, however, at times, certain items may no longer be available. We ask that if you cannot find what you are looking for to please contact us at 718-436-7072 or 1-800-541-7010 during our normal hours of operation. We also ask that when you call, please have an item number or other specific information about the product of interest ready.

Disclaimer

Errors can happen, TrainWorld is under no obligation to honor any listing or image found to be an error. We are not responsible for printing errors, for shipment cutback from any manufacturer/distributors, or for the acceptance of overbooked orders for a particular item. All items are on a first come first serve basis. Trainworld reserves the right to refuse service, terminate accounts, terminate your rights to use TrainWorld Services, remove or edit content, or cancel orders in its sole discretion.

Product Listings

We try our best to update our site with the most accurate information, descriptions, images and road numbers. Unfortunately, many manufacturers only provide us with only one picture for multiple road numbers or sometimes can even provide us with the wrong information. Please contact us directly at orders@trainworld.com or simply ask any questions in the "Additional Order Information" section during the checkout page to confirm any specific details. It is easier on both parties to ask a question before you purchase the item. Photographs shown should be used as a suggestion on what an item could look like. Sometimes certain detail parts of an image can very from what is actually produced. An image of locomotive may NOT reflect actual "Road Number" as there are more than one road number available. Errors can happen, Trainworld is under no obligation to honor any listing, road number, or image found to be an error. Please feel free to contact us to confirm any information before hand.

Pricing Policies

All prices on our site are shown in US Dollars (USD) and can be converted to estimate what an item would cost in another currency. All items are based on US Dollars (USD) so we are not responsible if our currency converter is not accurate. It should merely be used to get an estimate of how much it will cost. Due to currency fluctuations, we reserve the right to change prices as required.

In cases of human or computer error we reserve the right to cancel orders for items when incorrect prices for said items are listed on our site. In this case the customer will be offered the option of cancelling the item off their order (with no penalty) or continuing with the purchase at the proper price.

Taxes

Recent legislation has changed the dynamic of sales tax assessment and collection based on the levels of economic activity requiring vendors to register and collect sales tax in states and countries we are not located in. TrainWorld will collect GST, when appropriate, for orders shipped to Australia and New Zealand. Other customs fees, brokerage fees, and/or taxes may still be applicable when the parcel reaches the designated country.

ChargeBacks

ChargeBacks are NOT considered a way of REFUNDING. Please call or email us first so we can do our best to resolve any issues. Any Customer who initiates a credit card chargeback in response to a bill or order placed with TrainWorld will be subject to full investigation. When placing an order with TrainWorldm the Customer agrees to the terms and conditions explicated on our website. Thus, TrainWorld, will resort to these documents as evidence for the Customer's agreement, especially in the event that the Customer sends a chargeback inquiry based on terms that he/or she first accepted, but is now trying to refute. If/When a chargeback report is received, the first step of TrainWorlds Customer Care Team will be to try to contact the Customer. If the Customer has sent a chargeback request based on groundless claims, then a dispute will be started in which our Policies, Terms and Conditions will serve as evidence of the Customer's Agreement. All chargebacks that are unwarranted and the outcome is in Trainworlds favor, the customer will incur a $25.00 (USD) service charge.

We Reserve The Right to Refuse Any Sale At Any Time!