Methods of Payment
We accept the following forms of payment: MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS, MONEY ORDERS, CASHIER’S CHECKS, and PERSONAL CHECKS. Personal checks will be held till to clear our bank. Orders that are payed via credit card will usually ship the same day as long as it is in stock. Please note that your order cannot not be processed without the three (3) digit security code on the back of the card or the four (4) digit security code depending on the card you are using.
When using your Discover card for payment on the order, the billing and shipping address must be the same.
Check or Money Order
If you wish to pay by check or money order, please write a letter with the items of interest and include: item numbers, quantity, a brief description, our advertised price, approximate shipping (see Shipping below), and a total amount and a check or money order made payable to TrainWorld. Fax order forms or letters to 718-972-8514 or 1-800-541-7010. New York and Washington Residents must include appropriate New York sales tax (this varies from county to county) on total order, including freight charges. Please mail payment to:
751 McDonald Ave
Brooklyn NY, 11218
Recent legislation has changed the dynamic of sales tax assessment and collection based on the levels of economic activity requiring vendors to register and collect sales tax in states and countries we are not located in.
TrainWorld will collect GST, when appropriate, for orders shipped to Australia and New Zealand. Other customs fees, brokerage fees, and/or taxes may still be applicable when the parcel reaches the designated country.
In an ever increasing effort to protect our customers, we have implemented the following policy for orders. Orders over $200.00 must be sent to the "Billing Address" that the bank has on file. Or we can send it to your local UPS Customer Care Center for pick up - where you will need a government issued ID, Example: (Drivers License), in order to pick up your parcel. Other Restrictions may apply.
Cancellation And Order Change Policy
Due to the speed at which orders are processed, orders cannot and will not be changed or canceled via e-mail. If you have noticed an issue with your order after it has been “Accepted” by our online ordering system, you must call 718-436-7072 during our hours of operation to address the issue.
After an order is submitted through Trainworld.com , you may check the order Status on your Trainworld.com Account. You have the option to Cancel an order from your account, but only if the Status reads "Accepted". If you log onto your account and the order Status reads "Processing" or "Completed", your order cannot be canceled.
Simply follow the directions below to cancel your order if and only if your status is still accepted.
1. Log Into your account.
2. Click on My Account on the top right hand side of the screen.
3. Click on the order number you would like to edit.
4. Make sure the Order Status still reads Accepted
5. If and only if the order status still reads accepted you can click cancel on the right hand side of the screen. Please submit the reason why you are cancelling the order.
New Releases / New Re-Releases
Items that are received in our warehouse will be classified as "New Releases" for 90 days.
Back-Orders and Pre-Orders are available for certain items that are not currently in stock as well as items that have not been released yet. Please note that if your order contains items that are both in stock as well as B/O items, additional shipping and handling charges will be applied when your B/O items are shipped. You will not be charged for the B/O items until we have received them from the manufacturer. Also, due to the nature of the Model Railroad business, it is possible that your request to B/O an item may take a substantial amount of time to fill or may be canceled at any time. We reserve the right to require a deposit or fully payment on any pre ordered items without notice. Deposits are non refundable. In addition, we will not accept orders from customers that have demonstrated a high incidence of cancellation after product arrival at TrainWorld.
Returns, Refunds And Exchanges
Items must be returned within 30-days of order receipt. A return authorization (RA) number is required for all returns. Please submit a Return Merchandise Authorization (RMA) at https://trainworld.returnsportal.net/. Returned items must be in new and resalable condition with all original boxes and packing. Returned items may incur a restocking fee up to 15%. Shipping, handling, and insurance charges are non-refundable. Items that are purchased and returned for credit using a promotional discount, including free shipping offers, will be credited less the value of the promotion. Videos, Magazines, Books and reading material in general are not returnable. Once a starter train set is opened, they are not returnable. We will address and rectify any issues should you have any. Shipping will be charged to the customer from any returns that are part of a free shipping program. Shipping cost will be deducted from customers refund. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. Limit one replacement per purchase. In some cases, TrainWorld may choose to test an item prior to shipping. If a replacement product is tested and found to be free of defect, TrainWorld will not replace the item for a second time. A second RMA may be requested, however, TrainWorld reserves the right to approve or deny a request to return for refund or replacement. The items sold by TrainWorld are typically subject to a Manufacturer’s warranty. Please contact the Manufacturer for further details. TrainWorld reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
Store Credit - How To Use A Store Credit Online
If you have a store credit on file with Trainworld resulting from previously returned merchandise or some other compensation, you can choose to apply it to any order submitted through our website. To use your store credit, please write something like "Apply My Store Credit To This Purchase" in the 'ADDITIONAL ORDER INFORMATION' box that appears on the last page before checkout and it will be deducted from your order total at processing. You will not see the store credit reflected in your online customer account since it is manually deducted from the order total at processing, however you will see it reflected on the physical copy of the invoice that is sent with the merchandise.
Trainworld / Trainland is now accepting orders for 'In-Store Pickup' at both of our retail locations! Orders for 'In-Store Pickup' can be placed directly through our website or by calling us at 1-800-541-7010. Once your order has been submitted it will be processed and fulfilled as quickly as possible, and you will subsequently receive a telephone call or email notification making you aware that the order is ready for pickup. In certain instances, we may require up to 3-5 business days to allow for a transfer of inventory between our two retail locations to be able to fulfill an order. Once you have been notified that your order is available for pickup, you will have up to 14 days to collect the merchandise. Any order submitted for 'In-Store Pickup' must be paid for in person upon arrival in the store, and you will be required to show a valid photo ID for any purchase which is made with a credit card. We will only hold these items for 14 days. After 14 days they will be cancelled without notice.
Any discrepancies or damages with shipments received must be reported within 5 days upon receipt. In the event an item(s) is damaged upon delivery, wrong item(s) were sent, if there were any overages or shortages, please call TrainWorld at 718-436-7072 during business hours, or email us at firstname.lastname@example.org . Shipping, handling, and insurance charges are non-refundable.
If you DO NOT request a signature service in the “Additional Order Information” field during checkout and a package is shown as “DELIVERED” on a couriers website, TrainWorld and the COURIER assume no further responsibility regarding the location of the parcel. You may contact our claims department for assistance, however, we cannot guarantee that a claim will be granted, nor can we guarantee that a parcel will be found after it has been “delivered”. If you believe a parcel has been stolen after it has been delivered, you must contact the local authorities.
Disputed ChargesIt is never necessary to dispute a charge with TrainWorld. If you experience any difficulty during the course of your relationship with TrainWorld, we implore you to contact us during our hours of operation at 718-436-7072. Any disputed charges that are overturned will be assessed a $25.00USD processing fee. This fee is to be deducted from any due credit or refund amount.
Decoder And DCC Systems Policy
Please send all returns to:
751 McDonald Ave
Brooklyn NY, 11218
In cases of human or computer error we reserve the right to cancel orders for items when incorrect prices for said items are listed on our site . In this case the customer will be offered the option of canceling the item off their order (with no penalty) or continuing with the purchase at the proper price.
TrainWorld reserves the right to ship a package using a courier of our choice for any reason, whatsoever.
Customers who refuse the delivery of a parcel for any reason, whatsoever, are responsible for the cost of shipping fees incurred to and from your destination, as well as a 15% restocking fee. Your credit card will be billed the appropriate amount for any refused delivery. A lot of time, effort, labor and materials go into every parcel we ship to you. Thank you for understanding.
In the event that a customer has entered the incorrect shipping address, and the delivery of a parcel requires and address correction, the customer is then responsible for any and all fees that are incurred thereafter. Your credit card will be billed the appropriate amount for any necessary address correction deemed by any courier.
ChargeBacks are NOT considered a way of REFUNDING. Please call or email us first so we can do our best to resolve any issues. Any Customer who initiates a credit card chargeback in response to a bill or order placed with TrainWorld will be subject to full investigation. When placing an order with TrainWorld, the Customer agrees to the terms and conditions explicated on our website. Thus, TrainWorld, will resort to these documents as evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on terms that he/or she first accepted, but is trying now to refute. If/When a chargeback report is received, the first step of TrainWorlds Customer Care team will be to try to contact the Customer. If the Customer has sent a chargeback request based on groundless claims, then a dispute will be started in which our Policies, Terms And Conditions will serve as evidence of the Customer's agreement. All chargebacks that are unwarranted and the outcome is in TrainWorlds favor, the customer will incur a $25.00 service charge.
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TrainWorld only collects personal identifiable data, such as names, addresses, email addresses, etc., when voluntarily submitted by a visitor in our Store. This information will be used in order to provide an enhanced, customized user experience. You may, however, visit our site anonymously. When you order from our store, we need to know your name, email address, credit card number, and expiration date. This allows us to process and fulfill your order. When you place orders or access your account information, we offer the use of a secure server. The secure server technology (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We use Authorize.net to authorize your credit card transactions. Their terms and policies can be found here http://www.authorize.net/company/terms/ Authorize.Net utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and we are compliant with a number of government and industry security initiatives. Authorize.Net is committed to safeguarding customer information and combating fraud. They operate with a mission to provide the most secure and reliable payment solutions for you and our customers.To accomplish this, Authorize.Net dedicates significant resources toward a strong infrastructure, and adheres to both strict internal security policies and industry security initiatives.
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In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through TrainWorld are trademarks or trade dress of TrainWorld in the U.S. and other countries. TrainWorld's trademarks and trade dress may not be used in connection with any product or service that is not TrainWorld's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TrainWorld. All other trademarks not owned by TrainWorld that appear in any TrainWorld Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TrainWorld.