Methods of Payment
We accept the following forms of payment: MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS, MONEY ORDERS, CASHIER’S CHECKS, and PERSONAL CHECKS. Personal checks will be held till to clear our bank. Orders that are payed via credit card will usually ship the same day as long as it is in stock. Please note that your order cannot not be processed without the three (3) digit security code on the back of the card or the four (4) digit security code depending on the card you are using.
When using your Discover card for payment on the order, the billing and shipping address must be the same.
Check or Money Order
If you wish to pay by check or money order, please write a letter with the items of interest and include: item numbers, quantity, a brief description, our advertised price, approximate shipping (see Shipping below), and a total amount and a check or money order made payable to TrainWorld. Fax order forms or letters to 718-972-8514 or 1-800-541-7010. New York Residents must include appropriate New York sales tax (this varies from county to county) on total order, including freight charges. Please mail payment to:
751 McDonald Ave
Brooklyn NY, 11218
In an ever increasing effort to protect our customers, we have implemented the following policy for orders. Orders over $200.00 must be sent to the "Billing Address" that the bank has on file. Or we can send it to your local UPS Customer Care Center for pick up - where you will need a government issued ID, Example: (Drivers License), in order to pick up your parcel. Other Restrictions may apply.
Cancellation And Order Change Policy
Due to the speed at which orders are processed, orders cannot and will not be changed or canceled via e-mail. If you have noticed an issue with your order after it has been “Accepted” by our online ordering system, you must call 718-436-7072 during our hours of operation to address the issue.
After an order is submitted through Trainworld.com , you may check the order Status on your Trainworld.com Account. You have the option to Cancel an order from your account, but only if the Status reads "Accepted". If you log onto your account and the order Status reads "Processing" or "Completed", your order cannot be canceled.
Simply follow the directions below to cancel your order if and only if your status is still accepted.
1. Log Into your account.
2. Click on My Account on the top right hand side of the screen.
3. Click on the order number you would like to edit.
4. Make sure the Order Status still reads Accepted
5. If and only if the order status still reads accepted you can click cancel on the right hand side of the screen. Please submit the reason why you are cancelling the order.
New Releases / New Re-Releases
Items that are received in our warehouse will be classified as "New Releases" for 90 days.
Back-Orders and Pre-Orders are available for certain items that are not currently in stock as well as items that have not been released yet. Please note that if your order contains items that are both in stock as well as B/O items, additional shipping and handling charges will be applied when your B/O items are shipped. You will not be charged for the B/O items until we have received them from the manufacturer. Also, due to the nature of the Model Railroad business, it is possible that your request to B/O an item may take a substantial amount of time to fill or may be canceled at any time.
Returns, Refunds And Exchanges
Items must be returned within 30-days of order receipt. A return authorization (RA) number is required for all returns. Please submit a Return Merchandise Authorization (RMA) at https://trainworld.returnsportal.net/. Returned items must be in new and resalable condition with all original boxes and packing. Returned items may incur a restocking fee up to 15%. Shipping, handling, and insurance charges are non-refundable. Items that are purchased and returned for credit using a promotional discount, including free shipping offers, will be credited less the value of the promotion. Videos, Magazines, Books and reading material in general are not returnable. Once a starter train set is opened, they are not returnable. We will address and rectify any issues should you have any. Shipping will be charged to the customer from any returns that are part of a free shipping program. Shipping cost will be deducted from customers refund.
Shipment Discrepancies Or Damages
Any discrepancies or damages with shipments received must be reported within 5 days upon receipt. In the event an item(s) is damaged upon delivery, wrong items were sent, if there were any overages or shortages, please call TrainWorld at 718-436-7072 during business hours, 10:00-6:00 p.m. eastern standard time, or email us at firstname.lastname@example.org . Shipping, handling, and insurance charges are non-refundable.
Disputed ChargesIt is never necessary to dispute a charge with TrainWorld. If you experience any difficulty during the course of your relationship with TrainWorld, we implore you to contact us during our hours of operation at 718-436-7072. Any disputed charges that are overturned will be assessed a $25.00USD processing fee. This fee is to be deducted from any due credit or refund amount.
Decoder And DCC Systems Policy
Please send all returns to:
751 McDonald Ave
Brooklyn NY, 11218
In cases of human or computer error we reserve the right to cancel orders for items when incorrect prices for said items are listed on our site . In this case the customer will be offered the option of cancelling the item off their order (with no penalty) or continuing with the purchase at the proper price.
TrainWorld reserves the right to ship a package using a courier of our choice for any reason, whatsoever.
Customers who refuse the delivery of a parcel for any reason, whatsoever, are responsible for the cost of shipping fees incurred to and from your destination, as well as a 15% restocking fee. Your credit card will be billed the appropriate amount for any refused delivery. A lot of time, effort, labor and materials go into every parcel we ship to you. Thank you for understanding.
In the event that a customer has entered the incorrect shipping address, and the delivery of a parcel requires and address correction, the customer is then responsible for any and all fees that are incurred thereafter. Your credit card will be billed the appropriate amount for any necessary address correction deemed by any courier.
ChargeBacks are NOT considered a way of REFUNDING. Please call or email us first so we can do our best to resolve any issues. Any Customer who initiates a credit card chargeback in response to a bill or order placed with TrainWorld will be subject to full investigation. When placing an order with TrainWorld, the Customer agrees to the terms and conditions explicated on our website. Thus, TrainWorld, will resort to these documents as evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on terms that he/or she first accepted, but is trying now to refute. If/When a chargeback report is received, the first step of TrainWorlds Customer Care team will be to try to contact the Customer. If the Customer has sent a chargeback request based on groundless claims, then a dispute will be started in which our Policies, Terms And Conditions will serve as evidence of the Customer's agreement. All chargebacks that are unwarranted and the outcome is in TrainWorlds favor, the customer will incur a $25.00 service charge.
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