Returns & Exchanges

Returns, Refunds and Exchanges

Items must be returned within 30-days of order receipt. A return authorization (RA) number is required for all returns. Please submit a Return inside your account on the "my orders" page at https://www.trainworld.com/sales/order/history/. Press the "return" button, and then complete the "new return" form. Please leave a "comment" of the "Resolution," "Item Condition," and "Reason To Return" that you selected as well as any contact information. Returned items must be in new and resalable condition with all original boxes and packing. Returned items may incur a restocking fee up to 15%. Shipping, handling, and insurance charges are non-refundable. Items that are purchased and returned for credit using a promotional discount, including free shipping offers, will be credited less the value of the promotion. Videos, Magazines, Books and reading material in general are not returnable. Once a starter train set is opened, they are not returnable. We will address and rectify any issues should you have any. Shipping will be charged to the customer from any returns that are part of a free shipping program. Shipping cost will be deducted from customers refund. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. Limit one replacement per purchase. In some cases, TrainWorld may choose to test an item prior to shipping. If a replacement product is tested and found to be free of defect, TrainWorld will not replace the item for a second time. A second RMA may be requested, however, TrainWorld reserves the right to approve or deny a request to return for refund or replacement. The items sold by TrainWorld are typically subject to a Manufacturer’s warranty. Please contact the Manufacturer for further details. TrainWorld reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. Please send all returns to: TrainWorld 751 McDonald Avenue Brooklyn, NY, 11218

Returns, Refunds and Exchanges Video Guide

Returns, Refunds and Exchanges (For Old Website Orders)

If you purchased an item on our old website prior to when we launched the new site please use this link to complete a return, refund or exchange: https://trainworld.returnsportal.net/. Items must be returned within 30-days of order receipt. A return authorization (RA) number is required for all returns. Returned items must be in new and resalable condition with all original boxes and packing. Returned items may incur a restocking fee up to 15%. Shipping, handling, and insurance charges are non-refundable. Items that are purchased and returned for credit using a promotional discount, including free shipping offers, will be credited less the value of the promotion. Videos, Magazines, Books and reading material in general are not returnable. Once a starter train set is opened, they are not returnable. We will address and rectify any issues should you have any. Shipping will be charged to the customer from any returns that are part of a free shipping program. Shipping cost will be deducted from customers refund. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. Limit one replacement per purchase. In some cases, TrainWorld may choose to test an item prior to shipping. If a replacement product is tested and found to be free of defect, TrainWorld will not replace the item for a second time. A second RMA may be requested, however, TrainWorld reserves the right to approve or deny a request to return for refund or replacement. The items sold by TrainWorld are typically subject to a Manufacturer’s warranty. Please contact the Manufacturer for further details. TrainWorld reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. Please send all returns to: TrainWorld 751 McDonald Avenue Brooklyn, NY, 11218