Store Credit

How To Use A Store Credit

If you have a balance of Store Credit on your account, you will see a box that says "Use Store Credit" during the checkout process. A valid payment method must be submitted with all purchases when Store Credit is applied. If the balance due is $0.00 after Store Credit is applied, a valid credit card would still be required to complete the checkout process.

Store Credit And Pre-Orders 

Pre-orders are billed at the time that the product(s) ship. If there is a positive balance of Store Credit on your TrainWorld account when a pre-order arrives in stock, the Store Credit will be deducted from the balance due at the time of processing.

Store Credit And E-Gift Cards

E-Gift cards can be converted into Store Credit.  For information on how to purchase, redeem, and use your TrainWorld E-Gift Card, please see Gift Cards

How to Redeem Store Credit

After purchasing or receiving a gift card you can add store credit to your account by clicking: Redeem Gift Card, entering the code, and clicking on "redeem gift card."

Store Credit - How To Use A Store Credit Online

If you have a store credit balance on your account, when on the checkout screen a box should appear that says "Use Store Credit." A valid credit card must be attached to all purchases with the store credit, incase there is not enough credit to complete the purchase.

Checkout & Store Credit Video Guide

Store Credit - How To Use A Store Credit Online (For Old Website Orders)

If you have a store credit on file with TrainWorld resulting from previously returned merchandise or some other compensation, you can choose to apply it to any other order submitted through our website. To use your store credit, please write something like "Apply My Credit To This Purchase" in the "ADDITIONAL ORDER INFORMATION" box that appears on the last page before checkout and it will be deducted from your order total at processing. You will

not see the store credit reflected in your online customer account since it is manually deducted from the order total at processing, however, you will see it reflected on the physical copy of the invoice that is sent with the merchandise.