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1. Click on "Forgot Your Password" right next to the "Login" Button
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How do I change my existing password?
1. Click on "My Account" on the top right hand corner
2. Click on "Email & Password"
3. Enter and reconfirm your new password and click "Save".

How can I cancel or change my order?
Due to the speed at which orders are processed, orders cannot and will not be changed or canceled via e-mail.  If you have noticed an issue with your order after it has been Accepted by our online ordering system, you must call 718-436-7072 during our hours of operation to address the issue.
After an order is submitted through Trainworld.com , you may check the order Status on your Trainworld.com Account. You have the option to Cancel an order from your account, but only if the Status reads "Accepted" If you log onto your account and the order Status reads Processing or Completed, your order cannot be Canceled.

Simply follow the directions below to cancel your order if and only if your status is still accepted.
1. Log Into your account.
2. Click on My Account on the top right hand side of the screen.
3. Click on the order number you would like to edit.
4. Make sure the Order Status still reads Accepted
5. If and only if the order status still reads accepted you can click cancel on the right hand side of the screen.  Please submit the reason why you are cancelling the order.

What is the size difference between G, O, S, ON30, HO And N Scale

G 1:22 (Sometimes 1:32)
O 1:48 
ON30 1:48 (Runs On HO Track)
S 1:64
HO 1:87
N 1:160
 

How Do I Select The Right Decoder For My Engine?
NCE Decoder Selector
http://www.ncedcc.com/#!decoder-selector-tool/c1c03
Digitrax Decoder Selector
http://www.digitrax.com/products/engine-matrix/decoder/
SoundTraxx Decoder Selector
http://www.soundtraxx.com/choose/step1.php


How Do I Contact A Manufacturer For Help, Parts, Service Or Technical Assistance?

American Flyer 586-949-4100 Ext. 2
Athearn Customer Service 310-763-7140 help@athearn.com and parts@athearn.com
Atlas 908-687-0880 csdept@atlasrr.com
Bachmann / Williams 215-533-1600 service@bachmanntrains.com OR parts@bachmanntrains.com
BlackStone Models 970-259-0690 support@blackstonemodels.com
Bowser 570-368-2379 bowser@bowser-trains.com
Broadway Limited 386-673-8900 service@broadway-limited.com
Circuitron 815-886-9010 support@circuitron.com
Digitrax Tech Support 850-872-9890 Ext 119 / Ext 133 or techsupport@digitrax.com
ESU 570-980-1982 matthew.herman@loksound.com
Fox Valley Models 847-768-2344 info@foxvalleymodels.com
Gar Graves 315-483-6577 GarGraves@gargraves.com
Intermountain 800-472-2530 parts@intermountain-railway.com
Kadee 541-826-3883 mail@kadee.com
Kato 847-781-9500 katocs@katousa.com
LGB Technical non-warranty question 1-800-877-7171 Ext 2220
LGB Warranty Issues 1-800-877-7171 Ext. 2130 service@maerklin.de
Lionel Tech 586-949-4100 Ext. 2  talktous@lionel.com
Micro Trains Line 541-535-1755 mtl@micro-trains.com
Miller Engineering 203-595-0619 milleren@microstru.com
MRC/Model Power/Mantua traincontrols@modelrectifier.com 732-225-2100
MTH 410-381-2580 service@mth-railking.com
NCE 585-265-0231 or support@ncecorporation.com
PECO  info@peco.com
Piko 619-280-2800 info@piko-america.com
Rapido 905-474-3314 rapido3@rapidotrains.com
Rivarossi 877-358-6405 ext 101 customersupport@hornby.us OR technicalsupport@hornby.us
Soundtraxx Tech Jamie 970-259-0690 support@soundtraxx.com
 SplitJaw  1-877-762-4822 Sales@railclamp.com
TCS Tech Support 215-453-9145 techsupport@tcsdcc.com
Walthers Warranty Issues or Parts 1-800-877-7171 Ext.2221 custserv@walthers.com
Woodland Scenics 573-346-5555 sales@woodlandscenics.com


Having A Problem With Your Train Set? Here Is A Quick Reference Guide

Lionel Fastrack Remote Sets
1. Make sure you have good AAA Batteries in the remote

2. If you think you are missing pieces in your set, turn the styrofoam box over.  Usually there are additional contents on the back side of the packaging.

3. Did you put the batteries in correctly + and -
If the battery cover is removed, ensure the batteries are fully seated in the battery compartment
4. Make sure the power supply is plugged into the track. Make sure the light on the track lights up. Ensure the outlet the power supply is plugged into functions properly (not controlled by an on/off switch in the off position)
5. Is the train in sleep mode? Did you leave the power supply plug in when you’re not using it? Reset sleep mode by unplugging the power, wait 20 seconds and then replug the power supply.
(this is a function of the remote turning off and the train just stopping. The remote needs to be cycled off/on, not the loco)
6. Make sure all your track is pushed in together and the connections are tight together.
7. Are all the wheels of the train on the track? Make sure they are on, or the engine will not move!
8. It’s possible that you may have a bad piece of track.  If this is the case, the engine will stop at the same location.  Replace that piece of track or try turning the track around or putting it in another location to see if the problem continues. There is also a quick video that shows folks how to correct a piece of track not getting power! This takes all of 2 seconds to do it, https://www.youtube.com/watch?v=AH27b0hmkdI

9. If you added on extra track or accessories you may need a bigger power supply!

10. You must unplug your transformer when it is NOT in use.


Lionel Starter Set Coupler Not Closing - Easy Fix

https://youtu.be/r5JsopQEj9o


Lion Chief Getting Started Starter Set Video
https://youtu.be/oTOR1dJgPeg


Lionel Plug N Play Getting Started Video
https://youtu.be/EujnkYKXE04


N-HO-ON30-G DC Sets
1. Make sure the transformer has power.
2. Usually you should be connecting the wire to the DC variable output.
3. Make sure all your track is pushed in together and the connections are tight together
4. If your transformer has an indicator light, make sure it is on
5. Make sure the wire to the transformer is also connected to the track.
6. Are all the wheels of the train on the track? Make sure they are or the engine will not move!

7. You must unplug your transformer when it is NOT in use.


Bachmann HO Scale Getting Started Starter Set Video

https://youtu.be/na5HRxZAmaI

https://youtu.be/Ru1UP-Ao2rA

Bachmann N Scale Getting Started Starter Set Video

https://youtu.be/mhUOqPtxqts


Bachmann ON30 Scale Getting Started Starter Set Video
https://youtu.be/ClY5aUiCZBs
https://youtu.be/h7DhGx3WwfA

Bachmann E-Z App Scale Getting Started Starter Set Video
https://youtu.be/-6aANfiMC78

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