Help

I forgot my password!

How can I cancel or change my order?
Due to the speed at which orders are processed, orders cannot and will not be changed or canceled via e-mail.  If you have noticed an issue with your order after it has been Accepted by our online ordering system, you must call 718-436-7072 during our hours of operation to address the issue.
After an order is submitted through Trainworld.com , you may check the order Status on your Trainworld.com Account. You have the option to Cancel an order from your account, but only if the Status reads "Accepted" If you log onto your account and the order Status reads Processing or Completed, your order cannot be Canceled.

Simply follow the directions below to cancel your order if and only if your status is still accepted.
1. Log Into your account.
2. Click on My Account on the top right hand side of the screen.
3. Click on the order number you would like to edit.
4. Make sure the Order Status still reads Accepted
5. If and only if the order status still reads accepted you can click cancel on the right hand side of the screen.  Please submit the reason why you are cancelling the order.

What is the size difference between G, O, S, ON30, HO And N Scale

G 1:22 (Sometimes 1:32)
O 1:43 (Sometimes 1:48 And 1:50)
ON30 1:48 (Runs On HO Track)
S 1:64
HO 1:87
N 1:160
 

How Do I Select The Right Decoder For My Engine?
NCE Decoder Selector http://www.ncedcc.com/#!decoder-selector-tool/c1c03
Digitrax Decoder Selector http://www.digitrax.com/products/engine-matrix/decoder/
SoundTraxx Decoder Selector http://www.soundtraxx.com/choose/step1.php


How Do I Contact A Manufacturer For Help, Parts, Service Or Technical Assistance?

American Flyer	586-949-4100 Ext. 2
Athearn Customer Service	310-763-7140 help@athearn.com and parts@athearn.com
Atlas	908-687-0880 csdept@atlasrr.com
Bachmann / Williams	215-533-1600 service@bachmanntrains.com OR parts@bachmanntrains.com
BlackStone Models	970-259-0690 support@blackstonemodels.com
Bowser	570-368-2379 bowser@bowser-trains.com
Broadway Limited	386-673-8900 service@broadway-limited.com
Circuitron	815-886-9010 support@circuitron.com
Digitrax Tech Support	850-872-9890 Ext 119 / Ext 133 or techsupport@digitrax.com
ESU	570-649-5048 matthew.herman@loksound.com
Fox Valley Models	847-768-2444 info@foxvalleymodels.com
Gar Graves	315-483-6577 GarGraves@gargraves.com
Intermountain	800-472-2530 parts@intermountain-railway.com
Kadee	541-826-3883 mail@kadee.com
Kato	847-781-9500
LGB Technical non-warranty question	1-800-877-7171 Ext 2220
LGB Warranty Issues	1-800-877-7171 Ext. 2130 service@maerklin.de
Lionel Tech	586-949-4100 Ext. 2  talktous@lionel.com
Micro Trains Line	541-535-1755 mtl@micro-trains.com
Miller Engineering	203-595-0619 milleren@microstru.com
MRC/Model Power/Mantua	traincontrols@modelrectifier.com 732-225-2100
MTH	410-381-2580
NCE	585-265-0231 or support@ncecorporation.com
Piko	619-280-2800 info@piko-america.com
Polks Generation Next	908-834-2139
Rapido	905-474-3314 rapido3@rapidotrains.com
Rivarossi	877-358-6405 ext 101 customersupport@hornby.us OR technicalsupport@hornby.us
Soundtraxx Tech Jamie	970-259-0690 support@soundtraxx.com
TCS Tech Support	215-453-9145 tcs@tcsdcc.com
Walthers Warranty Issues or Parts	1-800-877-7171 Ext.2221 custserv@walthers.com
Woodland Scenics	573-346-5555 sales@woodlandscenics.com

Having A Problem With Your Train Set? Here Is A Quick Reference Guide

Lionel Fastrack Remote Sets
1. Make sure you have good AAA Batteries in the remote
2. Did you put the batteries in correctly + and -
If the battery cover is removed, ensure the batteries are fully seated in the battery compartment
3. Make sure the power supply is plugged into the track. Make sure the light on the track lights up. Ensure the outlet the power supply is plugged into functions properly (not controlled by an on/off switch in the off position)
4. Is the train in sleep mode? Did you leave the power supply plug in when you’re not using it? Reset sleep mode by unplugging the power, wait 20 seconds and then replug the power supply.
(this is a function of the remote turning off and the train just stopping. The remote needs to be cycled off/on, not the loco)
5. Make sure all your track is pushed in together and the connections are tight together.
6. Are all the wheels of the train on the track? Make sure they are on, or the engine will not move!
7. It’s possible that you may have a bad piece of track.  If this is the case, the engine will stop at the same location.  Replace that piece of track or try turning the track around or putting it in another location to see if the problem continues. There is also a quick video that shows folks how to correct a piece of track not getting power! This takes all of 2 seconds to do it, https://www.youtube.com/watch?v=AH27b0hmkdI

8. If you added on extra track or accessories you may need a bigger power supply!

Lionel Fastrack Transformer Sets
1. Make sure the transformer has power
2. If the transformer light is blinking there is a short in the track.  Remove all the cars and engines from the track and turn the power to zero. The transformer light should reset and stay green.  If this doesn’t work try cleaning your track. 
3. Make sure all your track is pushed in together and the connections are tight together
4. Make sure the direction switch is on.  This is usually located inside the engine cab or tender. 
6. Make sure transformer is not plugged into a dimmer outlet
7. Are all the wheels of the train on the track? Make sure they are or the engine will not move!
8. Here is a video On Ready To Run Basics! https://www.youtube.com/watch?v=zIYGMWYcwhg

N-HO-ON30-G DC Sets
1. Make sure the transformer has power.
2. Usually you should be connecting the wire to the DC variable output.
3. Make sure all your track is pushed in together and the connections are tight together
4. If your transformer has an indicator light, make sure it is on
5. Make sure the wire to the transformer is also connected to the track.
6. Are all the wheels of the train on the track? Make sure they are or the engine will not move!