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Help

I forgot my password!
1. Click on "Forgot Your Password" right next to the "Login" Button
2. Enter login or E-Mail and click send.  Your account info will be sent to you by E-Mail.
3. A code to reset your password and your registration information has just been sent to your e-mail address. Please check your email. Note that the reset code is re-generated on each request. Also please check your spam folder if you did not receive it.
4. Please click on the link under the wording "To change your password please visit the link below:"
5. After you click the link, please enter your new password, reconfirm your password and change it.

How do I change my existing password?
1. Click on "My Account" on the top right hand corner
2. Click on "Email & Password"
3. Enter and reconfirm your new password and click "Save".

How can I cancel or change my order?
Due to the speed at which orders are processed, orders cannot and will not be changed or canceled via e-mail.  If you have noticed an issue with your order after it has been Accepted by our online ordering system, you must call 718-436-7072 during our hours of operation to address the issue.
After an order is submitted through Trainworld.com , you may check the order Status on your Trainworld.com Account. You have the option to Cancel an order from your account, but only if the Status reads "Accepted" If you log onto your account and the order Status reads Processing or Completed, your order cannot be Canceled.

Simply follow the directions below to cancel your order if and only if your status is still accepted.
1. Log Into your account.
2. Click on My Account on the top right hand side of the screen.
3. Click on the order number you would like to edit.
4. Make sure the Order Status still reads Accepted
5. If and only if the order status still reads accepted you can click cancel on the right hand side of the screen.  Please submit the reason why you are cancelling the order.

What is the size difference between G, O, S, ON30, HO And N Scale

G 1:22 (Sometimes 1:32)
O 1:43 (Sometimes 1:48 And 1:50)
ON30 1:48 (Runs On HO Track)
S 1:64
HO 1:87
N 1:160
 

How Do I Select The Right Decoder For My Engine?
NCE Decoder Selector
http://www.ncedcc.com/#!decoder-selector-tool/c1c03
Digitrax Decoder Selector
http://www.digitrax.com/products/engine-matrix/decoder/
SoundTraxx Decoder Selector
http://www.soundtraxx.com/choose/step1.php


How Do I Contact A Manufacturer For Help, Parts, Service Or Technical Assistance?

American Flyer

586-949-4100 Ext. 2

Athearn Customer Service

310-763-7140 help@athearn.com and parts@athearn.com

Atlas

908-687-0880 csdept@atlasrr.com

Bachmann / Williams

215-533-1600 service@bachmanntrains.com OR parts@bachmanntrains.com

BlackStone Models

970-259-0690 support@blackstonemodels.com

Bowser

570-368-2379 bowser@bowser-trains.com

Broadway Limited

386-673-8900 service@broadway-limited.com

Circuitron

815-886-9010 support@circuitron.com

Digitrax Tech Support

850-872-9890 Ext 119 / Ext 133 or techsupport@digitrax.com

ESU

570-649-5048 matthew.herman@loksound.com

Fox Valley Models

847-768-2444 info@foxvalleymodels.com

Gar Graves

315-483-6577 GarGraves@gargraves.com

Intermountain

800-472-2530 parts@intermountain-railway.com

Kadee

541-826-3883 mail@kadee.com

Kato

847-781-9500

LGB Technical non-warranty question

1-800-877-7171 Ext 2220

LGB Warranty Issues

1-800-877-7171 Ext. 2130 service@maerklin.de

Lionel Tech

586-949-4100 Ext. 2  talktous@lionel.com

Micro Trains Line

541-535-1755 mtl@micro-trains.com

Miller Engineering

203-595-0619 milleren@microstru.com

MRC/Model Power/Mantua

is-rrtech@modelrectifier.com 732-225-2100

MTH

410-381-2580

NCE

585-265-0231 or support@ncecorporation.com

Piko

619-280-2800 info@piko-america.com

Polks Generation Next

908-834-2139

Rapido

905-474-3314 rapido3@rapidotrains.com

Rivarossi

877-358-6405 ext 101 customersupport@hornby.us OR technicalsupport@hornby.us

Soundtraxx Tech Jamie

970-259-0690 support@soundtraxx.com

TCS Tech Support

215-453-9145 tcs@tcsdcc.com

Walthers Warranty Issues or Parts

1-800-877-7171 Ext.2221 custserv@walthers.com

Woodland Scenics

573-346-5555 sales@woodlandscenics.com



Having A Problem With Your Train Set? Here Is A Quick Reference Guide

Lionel Fastrack Remote Sets
1. Make sure you have good AAA Batteries in the remote
2. Did you put the batteries in correctly + and -
If the battery cover is removed, ensure the batteries are fully seated in the battery compartment
3. Make sure the power supply is plugged into the track. Make sure the light on the track lights up. Ensure the outlet the power supply is plugged into functions properly (not controlled by an on/off switch in the off position)
4. Is the train in sleep mode? Did you leave the power supply plug in when you’re not using it? Reset sleep mode by unplugging the power, wait 20 seconds and then replug the power supply.
(this is a function of the remote turning off and the train just stopping. The remote needs to be cycled off/on, not the loco)
5. Make sure all your track is pushed in together and the connections are tight together.
6. Are all the wheels of the train on the track? Make sure they are on, or the engine will not move!
7. It’s possible that you may have a bad piece of track.  If this is the case, the engine will stop at the same location.  Replace that piece of track or try turning the track around or putting it in another location to see if the problem continues. There is also a quick video that shows folks how to correct a piece of track not getting power! This takes all of 2 seconds to do it, https://www.youtube.com/watch?v=AH27b0hmkdI

8. If you added on extra track or accessories you may need a bigger power supply!

Lionel Fastrack Transformer Sets
1. Make sure the transformer has power
2. If the transformer light is blinking there is a short in the track.  Remove all the cars and engines from the track and turn the power to zero. The transformer light should reset and stay green.  If this doesn’t work try cleaning your track. 
3. Make sure all your track is pushed in together and the connections are tight together
4. Make sure the direction switch is on.  This is usually located inside the engine cab or tender. 
6. Make sure transformer is not plugged into a dimmer outlet
7. Are all the wheels of the train on the track? Make sure they are or the engine will not move!
8. Here is a video On Ready To Run Basics! https://www.youtube.com/watch?v=zIYGMWYcwhg

N-HO-ON30-G DC Sets
1. Make sure the transformer has power.
2. Usually you should be connecting the wire to the DC variable output.
3. Make sure all your track is pushed in together and the connections are tight together
4. If your transformer has an indicator light, make sure it is on
5. Make sure the wire to the transformer is also connected to the track.
6. Are all the wheels of the train on the track? Make sure they are or the engine will not move!


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